Policies, Terms & Conditions

(Revised 7-7-19)

 

SORRY WE DO NOT ALLOW CHANGES OF ACCOMMODATIONS ONCE A RESERVATION HAS BEEN MADE

 

Apostlerentals.com, LLC

This Site is operated by ApostleRentals.com, LLC (hereinafter "APR”). Reservations made prior to 7-7-19 must abide by the Policy, Terms, & Conditions at the time customer made the reservation. “APR” owns and manages its own units on this site as well as manages units for other owners of Vacation Rental Accommodations in Bayfield, Wisconsin.

 

rental confirmation

When you make your online reservation with us at www.apostlerentals.com, we will detail the charges in a confirmation email to you. After you receive the confirmation, for security purposes, please text or call us with the security code on your credit card (to 715-371-0171) along with your first & last name. Please do this within 30 minutes of receiving the email. If we do not receive the security code within 30 minutes, we reserve the right to cancel your reservation!

 

fees

When you make your online reservation with a partner site such as www.VRBO.com, they will charge you a service fee. We do not charge a service fee at the APR website. Our website is safe & secure; you will see the https when you reserve on our site.

If one night is available between reservations, you may call in and reserve 715-371-0171. One Night stay fees vary between $35.00- $135.00 + tax.

 

reservation response requirements

After making your reservation, we email you a door code & rental information. Please email us with first & last names of all of your guests to info@apostlerentals.com, as required by Wisconsin Guest Registration Statute DHS 195.16.

 

additional information about Bayfield

Customers who make a reservation with us will be offered an app with information about Bayfield, through VRBO.com where we advertise; you may unsubscribe at any time. From time to time we email out information on Bayfield; again you may unsubscribe at any time.

 

no pets

Sorry no pets allowed at the accommodations. (The owner’s dogs Chester and Oscar may be at The Pilot House B & B on rare occasion and only in common areas and accompanied by owners.)

 

damage or theft

Customers are liable for damage or theft at any of the properties.

 

check-in / check-out

Check-in: 4:00 PM or after. Check-out: By 10:00 AM. Sorry, no early check-ins or late departures. Please don’t ask.

 

Janitorial/towel service

Janitorial & towel service is performed after your stay or after 7 days whichever comes first.

 

WiFi

If the WIFI at your accommodation is not working, please call us and we can re-set the router. If that does not work, and you really need to use the internet, please use your phone as a wifi hot spot to run a tablet or laptop computer. We are not responsible for WIFI that does not work due to a provider such as Spectrum, Charter, Century Link, or any other provider. When we have a large number of people in Bayfield, there are times when the internet goes down. WE WILL NOT REDUCE RATES OR DO A DISCOUNT IF THE WIFI or CABLE TV DOES NOT WORK. 

 

deposit

If you make your reservation through VRBO (or one of their partners) your credit card will be charged a deposit of 100% of the total reservation plus fees and taxes. As of June 1, 2019 VRBO/HomeAway will collect and pay the following sales taxes: Premier Resort Tax 0.5%, Bayfield County Sales Tax 0.5%, Wisconsin State Sales Tax 5.0%. After you complete your reservation, we have to collect an additional tax for the City of Bayfield; please see Bayfield Accommodation Tax below. 

If you make your reservation through us (at www.ApostleRentals.com), we will charge your credit card for a deposit of 100% of the total reservation including 14% for all of the sales taxes, which we will remit to State of Wisconsin and the City of Bayfield. We can take your deposit on a Debit or Credit Card. We accept Visa, Master, Discover, & American Express. Only one credit card may be used for the entire reservation, and the name on the reservation must be the same as the name on the credit card. We will not split balances between parties!

 

Bayfield Accommodation Tax

For reservations that come to us through VRBO (or one of their partners): we must do an additional payment request through VRBO for the 8% Bayfield Accommodation Tax for the City of Bayfield; this payment request will be emailed to you. You will have 12 hours to approve the tax amount or we reserve the right to cancel the reservation on our end. Once we have notified you that we have cancelled your reservation on our end, you will have to cancel your reservation through through VRBO (or the partner) to receive your money back. 

 

cancellations / refunds

Sorry no cancellations or refunds for Apple Festival. Travelers who cancel at least 60 days before check-in will get back 100% of the amount they paid. If you cancel between 30 and 60 days before check-in, you will receive back 50% of the total reservation including sales tax. Cancellations of less than 30 days will receive no refund. No Shows will be charged the entire amount of the reservation. NO EXCEPTIONS! We recommend you purchase travel insurance if you cannot afford to lose a portion if not all of your deposit. We have a very short season and this is why we must adhere to our strict cancellation & refund policy.

 

how to cancel

If you booked through VRBO you will have to log in to their site and request cancellation, or call VRBO directly at 1-877-212-4741. If you booked through Expedia, Orbitz, or another site, the reservation still went through VRBO because VRBO is the only Online Travel Agency we subscribe to. Most sites other than VRBO usually partner with VRBO. 

If you booked through our website (www.ApostleRentals.com) you can request a cancellation via email only to info@apostlerentals.com. In your email please specify the first & last name of the person who made the reservation, the accommodation name, and the dates of the reservation.

 

discount for subsequent stays

Customers who cancel, or Customers who stay with us, will receive a code by email for 10% off their next stay as long as it is within 1 year of the previous stay dates.

 
 

We look forward to you having an enjoyable stay in Bayfield, Wisconsin, gateway to the 22 Apostle Islands on Lake Superior!